Please take a few minutes to read this information carefully as it contains important information about how One Call Mortgage Hub Limited will process and store your information.
You should show this notice to anyone whose personal information you provide to One Call Mortgage Hub Limited. You must ensure that any such information you supply relating to anyone else is accurate and that you have obtained their consent to the use of their data for the purposes set out above.
In this Privacy Notice, ‘we’, ‘us’ and ‘our’ refers to One Call Mortgage Hub Limited. You can ask for further information about our use of your personal information, by contacting our Data Protection Officer either at [email protected] or by post at One Call Mortgage Hub Limited, First Point, Balby Carr Bank, Doncaster, DN4 5JQ. Please include your policy number, reference number, postcode to allow us to locate your file.
One Call Mortgage Hub Limited is a joint data controller and is a UK registered company; authorised and regulated by the Financial Conduct Authority (FCA) and operates from the registered business address as noted above.
All personal information provided by you is held securely and in confidence by us in our computerised system and other records. When we process your personal information we do so in a lawful and fair way and in compliance with the terms of the regulations. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies to protect the security of your data.
We may receive information about you from any of the following sources:
In order for us to provide our services to you and to manage those services, we will ask you to share your personal information with us. The information we collect about you varies depending on the product used and your requirements. We may collect:
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Some of the personal information we ask you to provide may be sensitive (special category) as defined in the legislation, e.g. you may have to give us information about your medical history and/or ethnic origin. With life insurance, we are allowed under the legislation to collect such information for specified “insurance purposes” without your specific consent but it will only be used for the purposes set out in section 5.
When processing sensitive data on a mortgage/re-mortgage application, you will be asked if you provide us with consent to process this information.
If you have a life insurance policy with us, your data will be held on record for 5 years from the expiry, cancellation or lapse of your policy or mortgage. Your data is held for the purposes for which it was collected originally. It will also be stored in order to assist the insurer in the establishment, exercise or defence of any legal claims.
If you have obtained a mortgage or re-mortgage through us, your data will be held on record for 5 years from the date of collection. Your data is held for the purposes for which it was collected originally and to enable us to meet our regulatory record keeping obligations regarding evidencing suitability of our advice.
If you have not purchased a life insurance policy or mortgage with us but you have had a quotation, your data will be held on record for 5 years for fraud and crime prevention purposes. This will allow us to monitor if the information has changed on a quotation to fraudulently obtain a lower premium. It also allows us to see if your details have been used fraudulently. Your personal data will be deleted from our systems after this period.
The collection and use of information (also known as processing) such as your name, address, date of birth, who you would like to insure and medical conditions are necessary to provide you with an insurance quotation, an insurance contract and or a mortgage/re-mortgage quotation. We also process information based on consent (if given), legal obligations and for the purposes of legitimate interest.
Our assessment of your insurance application may involve an automated decision or profiling to determine whether we are able to provide a quotation and/or the price. If you object to an automated decision or profiling that is required to determine your insurance premium, then we will be unable to provide you with an insurance quotation, amendment or renewal.
We also collect information for the following reasons:
We may share your personal information with:
You have a number of rights concerning the personal information we use, these include the right to:
To request a copy of your data please email us at [email protected] or write to us at DPO, One Call Mortgage Hub, First Point, Balby Carr Bank, Doncaster, DN4 5JQ. Please include your policy number, reference number or postcode to allow us to locate your file.
We will respond to your request within 30 days. If the request is complex or if it requires access to a large amount of information, we may extend this by up to 2 months. We will notify you in these cases.
We will provide this information free of charge unless your requests are unfounded or excessive. In these cases,
You have the right to request your data to be removed from our systems. This right only applies in certain circumstances. We may refuse your request if:
You will have been given the opportunity to opt into marketing to allow One Call Mortgage Hub to contact you by post, email, text or phone from time to time to discuss insurance or mortgage products. We will typically ask for this permission when you first contact us.
If you would like to opt-out of receiving marketing correspondence of any kind, you can let us know at any time by writing to us, or by emailing [email protected]. Please include your policy number, reference number, registration number or postcode to allow us to locate your file.
We do not sell or pass on your details to any third parties for the purpose of marketing their own products or services unless you have given us prior explicit consent.
Please note that if you give us false or inaccurate information it may invalidate your insurance policy. If any information we hold is inaccurate please contact us to update your personal data.
Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the One Call Mortgage Hub site. One Call Mortgage Hub Limited has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, One Call Mortgage Hub does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.